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Please ensure that you have granted the necessary permissions for the app, such as location, Bluetooth, and local network permissions, and that your phone is connected to a Wi-Fi network. If you are unable to find the device through Auto Scan, please verify that the device is in pairing mode. If it still does not work, reset the device by pressing both buttons for at least 6 seconds. When the lights on the device flash twice in sequence, the device should reset and ready to be added.

Please ensure that you have granted the necessary permissions for the app, such as location, Bluetooth, and local network permissions, and that your phone is connected to a Wi-Fi network. If you are unable to find the device through Auto Scan, please verify that the device is in pairing mode. If it still does not work, reset the device by pressing both buttons for at least 6 seconds. When the lights on the device flash twice in sequence, the device should reset and ready to be added.

Why does the Atmos app fail to add devices by Auto Scan?

What are the ingredients in Atmos fragrances?

What are the benefits of an Atmos Fragrance subscription?

Are Atmos home fragrances tested on animals?

Are Atmos home fragrances safe for babies, small children, and pets?

How long does it take to process my order?

Does Atmos Fragrance offer financing?

What size of a room will each Atmos Fragrance device cover?

How long will each Atmos Fragrance vial last?

What should I do when my device fails to enter the network configuration state?

Why can't I connect my Atmos device using Bluetooth to my new mobile phone?

Why can't my iPhone connect to a device when my Android phone has no problem connecting to it?

Why is the device displayed in the Alexa/Google Home App as an incorrect category or does not display the current status of the device?

How do I troubleshoot network errors?

The router is online but the device cannot be connected. Why?

Do I have to reconnect all my devices to the network after I change the Wi-Fi password?

The Indicator light changed from flashing to regular, but it still fails to connect?

How to connect to a hidden Wi-Fi when the mobile phone can add Wi-Fi name to connect, but the device can't find it?

My Atmos device won't connect to a 5G network.

How do I un-link third-party voice skills from my Atmos device and app?

What happens when my Atmos device is renamed in the App and no longer works with my Alexa/Google Home speaker??

Why doesn't the Alexa App's control panel display my device status?

What can I do if a blank page is displayed after I successfully bind a skill in a smart speaker App?

How do I connect my Atmos device to Alexa？

While my Atmos device firmware is being upgraded, my device no longer works with Alexa or Google Home.

How do I connect to Google Home with my Atmos app and device?

The Alexa App's screen displays ""Device is unresponsive""?

How do I link a third-party smart speaker to the Atmos App?

Which Alexa commands will work with my Atmos Device?

Why won't my Atmos device work with commands from my Alexa Echo/Google Home device?

How do I know which Smart Speaker/voice assistants work with my Atmos device?

Can devices synced to the Alexa App to be run from routines in the Alexa App?

Why does my App account bind with Alexa skill successfully but fails with Google?

Does my smart speaker support the voice control of Tap-To-Run?

Google Assistant failed to control the device/cannot stream video, how do I add my device to Google Assistant again?

Why does the App show that the device is online, but my Alex/Google Home device shows that it is offline?

The device can be turned on by third-party voice control, but it will be automatically turned off in a few minutes？

For Alexa and Google Home voice control, can voice control be implemented in German?

What languages are supported by Google Action?

How do I use Echo Show with my Atmos Device?

How do I use a third-party speaker to disable only one of multiple connected devices of the same type?

Why did I fail to control the device via smart speaker after I modified its name?

Why doesn't a smart speaker respond when I use it to control devices or scenes?

How do I diffuse?

Alexa failed to control the Atmos device. How do I link my device to Alexa again?

How do I add a Fragrance into the App?

How does the Rotate feature work?

How do I add fragrance so I can start diffusing?

How do I start diffusing with my Atmos Diffuser?

How do I set up my Atmos Diffuser?

How Do I Add Fragrance?

My Device Has Fragrance in it, but the App Thinks My Slots Are Empty.

Can the timer be set differently for several days?

How to create a scene with the light bulb turned off at sunrise and lit up at sunset?

How to configure Tap-to-Run and Automation?

How to set a timer/schedule to manage the device?

Will the Schedule Run on Time in a Different Time Zone?

What if I Changed the Time Zone in my Profile Settings in the App?

What Should I do When a Scheduled Task is not Performed Correctly?

What Google Assistant commands work with my Atmos device?

How do I pair my Atmos device to the App?

What should I do if the Bluetooth pairing fails?

How do I block notifications for a specific period?

How do I get the cover off the Atmos Diffuser?

Why should I choose Atmos Fragrance?

Can I cancel my order or modify my order?

Where is my order?

What is the Atmos Fragrance return/exchange policy?

How do I get free shipping on Atmos Fragrance products?

Who formulates Atmos fragrances?

Can I try Atmos Fragrance risk-free?

General Questions

How to troubleshoot if device fails to connect to the Wifi successfully?

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Why does the Atmos app fail to add devices by Auto Scan?Updated 2 months ago