The Alexa App's screen displays ""Device is unresponsive""?Updated 2 months ago

If this message Appears, it means the device status currently saved on the Alexa server is offline. It is recommended that you enter the ATmos device's app to view its online/offline status. If you find the device is actually offline, you can try the following troubleshooting steps: Please confirm whether the device has power; Please confirm whether the device or the network has been cut off . If so, initate the process to get back online. Please check whether it is online after 2 minutes. Confirm the network is stable. Confirm whether the home Wi-Fi name and password have been modified. If so, remove the device and add it again. PS:5G Wi-Fi is temporarily not supported, only 2.4G Wi-Fi can be used. If the network is normal, but the device is still offline, check if there are too many Wi-Fi connections. .Please try to restart the router, wait 3 minutes and observe the status of the device; Check if the firmware is the latest version, the App side checks the path: Me - Settings - Device Update; If you are still having issues, we recommend that you remove the device and add it again.(Device Removal Method: Open the App and enter the device control page/dashboard, click ""..."" button which is in the top right corner, click on the bottom of the page ""remove device"")