Why won't my Atmos device work with commands from my Alexa Echo/Google Home device?Updated 2 months ago

Check the following: Please confirm whether the device supports voice control and whether it has been successfully bound to the voice speaker. For details, refer to Alexa Echo/Google Home instructions. Please confirm whether the device is online with a stable internet connection. You can see if it is normal through the App tool, ""Check Device Network&rt; in your diffuser settings. Different types of devices can operate different voice commands. Please confirm with the device manufacturer whether the device supports this voice command (the device may not have all functions connected to the voice control module). If the device does not support the voice command, you can add the function as Tap-to-Run/Automation in our App, so that you can control the Tap-to-Run/Automation by voice to meet your needs. Please confirm the device name is easy to identify, it is recommended to take 2 simple and common words, such as ""living room light"". Please confirm whether the Atmos App account bound in Alexa Echo/Google Home has not changed. For example, reset the device and add another account (One Alexa Echo/Google Home account can only be bound to one Atmos App account, an error will be reported if the binding is repeated) If the device still is not responding, please contact customer support at [email protected]. Thank you for your support!