Why does the App show that the device is online, but my Alex/Google Home device shows that it is offline?Updated 2 months ago
This may be because after the device automatically comes back online, it connects to the Atmos cloud server. However, third-party smart speakers have their own independent cloud servers, and our devices cannot be automatically connected. If this happens, we suggest you remove the device from your Atmos App (device removal method: enter the App and enter the device control page, click the icon on the top right corner, then click ""remove device"" on the bottom of your screen ) and add them again with a stronger and more stable network ( for example, the personal hotspot on your phone ). When devices go offline frequently, they're unable to be controllable in Alexa/Google Assistant. If the offline issue persists, you can provide feedback in the feedback section of the App, or contact customer support at [email protected]..