Why does my App account bind with Alexa skill successfully but fails with Google?Updated 2 months ago
Please check the following: Please confirm whether it is caused by the network or the agent. It is recommended that you see if there are prompts like “can't update setting, check your connection” on the Google Action screen. If you cannot connect because of the network, In the return to the assistant interface, there will be a loaded circle, and the device list will be displayed after loading. Next, verify that the account to be bound is the same App and account as that on the Google account. Check if there is an online device bound to the Atmos account and if the device is showing an ""offlilne"" error. If there is a device under the Atmos App account and it is online, the Action cannot be bound. Please confirm whether the device under your account has been enabled by google's speaker function. If you are still seeing the problem, lease provide relevant information (google account, App name, App account, binding action name, device ID, Approximate time of occurrence) to us at support@atmosfragrance.com.